| Extent of Warranty Coverage |
| This Warranty applies to the original retail purchaser of the spa used for personal,family or household purposes only and is not transferable or enforceable by any other party and must have been completed and signed within 15 days of the date of purchase for the warranty to take effect This Warranty is based on the Date of Purchase . |
| Customer Information will be rquired See page titled |
Balboa Equipment Warranty Coverages
| One Year In field Labor Warranty (to original Purchaser) * Trip Charges may apply |
| Labor Rates are discussed on the page titled |
| Pumps |
| Other Warrantys |
| Factory installed Ozone chip Warranty of 1 Year; Jets have 1 year warranty for defects in workmanship or materials only(No Labor), The spa cabinet is warranties for 1 year (Structural) |
| Commercial Limitations: This warranty does not cover commercial installations where the unit has been altered or modified in any way nor does it cover a Commercial installation and does not accept profit or loss from said use in commercial installations nor does the shell warranty apply in any instance where the spa is used in a commercial installation |
| Primary Exclusions |
| The Warranty will be excluded if the spa has been subjected to alterations,misuse,abuse or if any repair was made by anyone other than the authorized Vortex Service agent Damage to the spa from operating the spa at temperatures below 32F and above 120F for any length of time Surface damage or discoloration to the spa from using Trichlor; tablets or sticks,Calcium Hypo chlorate,,Sodium Hypo chlorate and any other chemical that can dissolve the shell or cabinet Caustic Cleaning agents such as "409" brand cleaners |
| Limited Warrantys |
| Fiber Optic systems have warranties for one year only Misters and mister pumps have warranties for one year only Stereo components have warranties for one year only Air blowers have warranties for one year only T.V Components have warranties for one year only Power Supply and Antenna have warranties for one year only VCR and DVD Components have warranties for one year only |
| Other Exclusions |
| Pressure Switches and pressure switch adjustments ,Pump Seals, Heater damage from improper chemistry determined by the appearance of the items in question by the authorized technician The cabinet wear or appearance Spa Cover; The cover is not manufactured by Vortex and any claim must be made to the Manufacture The Cabinets wear and appearance Damage caused by improper electrical hookup Scratches and damage from normal use and damage after installation was complete Spa Pillows,Spa Light and lens assembly,Spa filter element Fuses and Drain valves Damage that occurs from moving the spa or improper backfilling of the spa Any and all spa accessories and jet accessories Acts of God and nature and damage by insects and rodents and any other animal |
Pumps from date of purchase to the original owner only Years 1 through 2 (D.O.P)100% of replacement value of component paid by Vortex Year 3 Original owner pays 50% of replacement value of component Year 4 Original owner pays 60 % of replacement value of component Year 5 Original owner pays 70 % of replacement value of component Year 6 Original owner pays 80 % of replacement value of component Year 7 Original owner pays 90 % of replacement value of component |
Balboa Instruments Electrical System from date of Purchase to original owner All factory installed electrical equipment components-heater and control systems are covered as follows: Years 1 through 3 100% of Replacement of components Paid by Vortex Year 4 original owner pays 50 % of replacement value Year 5 original owner pays 60 % of replacement value Year 6 original owner pays 70 % of replacement value Year 7 original owner pays 80 % of replacement value |
| Authorized Service for Vortex/Catalina Spas, LA Spas, Artesian and now Baja Spas |
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| Contact us Sacramento 916-456-4009 Folsom/Orangevale 916-988-8606 Roseville Rocklin 916-786-0925 Aquastarman@SBCglobal.net |
