Testimonials          
 Reviews and
Shameless plugs
Being a business based solely on the ability to solve
problems,some of which are customer based, we strive
not only to do the job we were hired to complete but
remain gracious in the face of extreme adversity,
manufactures lack of concern for repairing their
products and yes, spiders. While not always easy
,standing on your head while trying to reach a bolt
holding a pump support, it is gratifying  to return an item
back to the customer in good working condition .

Negative Reviews:
We had an issue with this business that was unresolved. This is a one-person owned and operated business, and the owner, Steve Bjerke, was very
unprofessional and unfair in his dealings with us.

We felt we were being overcharged and asked for an itemized receipt which he angrily refused to provide. He threatened to void our warranty for making this
request.
We had been loyal customers prior to this incident, spending well in excess of 1000.00 for previous visits. We did not mind spending the money it took to
repair the spa. However, in this case, we were disputing a mere $45.00 we believed was an unfair charge. We filed a complaint with the Better Business
Bureau. The owner became even more agressively defensive and accused us of using the BBB to "just trying to get out of paying the bill". This is illogical, to
say the least, given that we had happily paid many bills previously in past that were much larger.

Understand that we were regular customers that he was willing to be angry and unprofessional towards, and only over a mere $45.00 overcharge. His
attitude and behavior are the opposite of what you would expect of a professional business person.
Posted on Yelp by Kristi Olson  (5/18/09)


While I did apologize to the customers Yelp has maintained this review while deleting positive reviews But that's Yelp. I mean with a name like YELP
your not going to be about review fairness, other wise you would have a name like HELP!
For every negative review there are tens perhaps hundreds of satisfied
customers. There are websites that post only negative comments and lose the
positive one. The best advise for anyone seeking a professional service is to
ask family, friends and co-workers for a referral.
Anonymity breeds contempt and rudeness. I have commercial references  
from business that know me as well.
The biggest testimonial I ever received was through the Sacramento
Magazine. Issue dated February 2007 of all the Spa Repair people they
interviewed they picked my company to publish in their magazine. That was
great.
Positive Reviews:
Dear Steven
Just a little note to thank you for all of the TLC in trying to solve
our spa problems. I really enjoyed and appreciated you ...lots.  If
ever you need a referral I'd be happy to "sing your praises" I'll keep
you abreast of the leak situation. Hopefully all will be filled. Thanks
too for calling back on the VOLES.

In appreciation
                        Pattie Eastis  (1/27/07)
had the factory service out to service…
Provided by YP.com Posted by jkingcne on 06/08/2011
I had the factory service out to service my spa and the gentleman did not seem to know what he was doing.
When I would not let the same service man work on the spa again the factory service manager refuse to proceed
any further. He seemed in a rush and did not check all parameters like Aquastar Spa Repair did. To be fair the
problem was an oddball but Aquastar did a lot of measuring (which the factory man did not) and told me he would
do some research to pen down the problem. He kept me in the loop and a few days later recommended what he
felt would take care of the problem. This did fix the problem and the spa was happy. Bottom line is that Aquastar
does good work and is proud of his work.